[QUOTE=throwhammers;27401]The machines actually look really nice. The smaller plug makes it look really streamlined (but I think it should come with an adapter and I would gladly sacrifice the look for a more universal connection) and the tube vise works, and again, is pretty streamlined. The one thing I didn't like about the last one was the cap on the top had only one screw so it seemed like it was not secure. That is fixed here. Completely redesigned. I don't know about functionality yet, and yes, customer service (if you can call it that) is absurdly bad.[/QUOTE
Its pretty easy to get an small adapter at radio shack for a couple of bucks -I had one for my first neotat that had his same kind of plug-converts it to rca.
On the service end I think Nin/Rotar just feel into alot of problems that were out of his hands such as the weather problems(I believe some people he knows died as the disaster struck right in the area were he lives and works),and delays by the machine shop that set it back about 3 weeks.-sure he should have got back quicker(he did answer me within a few days on facebook know that i look back at it)but the guy is only human and made some mistakes but seems to be trying to set things right-in fact most company that sell you a product that has some problems will only fix them not send you a whole new better model for free.
Hey we all make mistakes now dont we? I myshelf out of human nature jumped the gun and let anger get the better of me.
Just my two cents.:D