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Thanks Hewy, I have a feeling it is the missing and loose screws but I have no idea how to get hold of such specific screws. If i get chance I'll pop over sometime :)

thanks for the responses, I feared it would be the case that they just dont have good after sales. Pretty shocking really. I'll try emailing again to Simon, but I'm not hopeful as I havent had a...

So I bought an Ego Apex nano at Norwich convention last summer, just before I took a few months out to go travelling. when I got back to work and fired it up it seemed really sluggish, in that it...