Mistake/Oversight Has Been Corrected

[feedtheworm]

Sounds like a big mixup...Bill is a great guy and makes some sick ass machines.
shit happens, ya know?

A very big mix up indeed. I know shit happens and Bill may very well be a great guy (I have no idea, I've never met him).
I'm only detailing my transaction with him because I wasn't able to post a review of the machine I ordered and paid for.

Still waiting for my refund.

Johnny

[feedtheworm]

Glad to read it's getting straightened out. It's great to have help sometimes, but we all know what happens the more fingers go into the pot.

I'll let you all know when it has been straightened out.

Johnny

[sijohnson]

I had a Steampunk from Bill and I love it. I am sure its a one off. Please dont let this colour anyones view of these machines and Bill, as they are a stunning bit of kit and well worth having.

Its a shame, but sometimes mistakes happen and as long as things are straightened out then everyones happy, I am sure you will be when Bill puts this mistake right.

[Zapp]

I am glad we have the rotary forum for this kind of problems !

[Administrator]

Hope this is sorted out, hopefully you can post a review of the customer service you got with getting this sorted out.

[peter clements]

A very big mix up indeed. I know shit happens and Bill may very well be a great guy (I have no idea, I've never met him).
I'm only detailing my transaction with him because I wasn't able to post a review of the machine I ordered and paid for.

Still waiting for my refund.

Johnny

Bill has appologised profoundly and I'm sure he'd build you a great machine to your exact specifications in the wake of this error. That's how I'd like the situation resolved for me, better than a refund IMO, but with respect this is your business to deal with how you see fit. Keep us posted on developments.

[feedtheworm]

Bill has appologised profoundly and I'm sure he'd build you a great machine to your exact specifications in the wake of this error. That's how I'd like the situation resolved for me, better than a refund IMO, but with respect this is your business to deal with how you see fit. Keep us posted on developments.

I have contacted bill via email, facebook and paypal (where I filed a dispute claim). He has yet to respond. His response on here was the first and only one that I have received (and that seemed more directed to the public as damage control than an apology).
A great machine set up to my exact specifications is what I ordered initially and I never received it (or received a reply as to why). I've waited long enough. I only want my money back at this point.

I'll post again when I have received my refund or there is any more relevant information.

Johnny

[Alie K]

Any news on your refund situation? This seems to be going on for quite some time. I was sure you'd have heard something or gotten an email by now. (though you're probably very busy, and posting about it is not the first thing on your mind)

[feedtheworm]

Any news on your refund situation? This seems to be going on for quite some time. I was sure you'd have heard something or gotten an email by now. (though you're probably very busy, and posting about it is not the first thing on your mind)

I was hoping my next post would be that I received my refund and all was well. I have been busy but this is on my mind a lot.

I still haven't heard anything or received my refund. I'll leave it at that for now so I don't start typing angry.

Johnny

[Zapp]

Always takeing money quick and than slwooooooowwwwwww down !!!!
If you asking for payback they want to know nothing about it !
I hope you pay with paypal and then you can get you money back !