Quote Originally Posted by peter clements View Post
Bill has appologised profoundly and I'm sure he'd build you a great machine to your exact specifications in the wake of this error. That's how I'd like the situation resolved for me, better than a refund IMO, but with respect this is your business to deal with how you see fit. Keep us posted on developments.
I have contacted bill via email, facebook and paypal (where I filed a dispute claim). He has yet to respond. His response on here was the first and only one that I have received (and that seemed more directed to the public as damage control than an apology).
A great machine set up to my exact specifications is what I ordered initially and I never received it (or received a reply as to why). I've waited long enough. I only want my money back at this point.

I'll post again when I have received my refund or there is any more relevant information.

Johnny