has anyone had problems with purchased EMS400 from a company called HM tattoosupplies

[Roman HM tattoomachines]

As Soon as i saw this post i pm'd sugarskull( around 1am my time) and Also emailed him..
as i thought it was more appropiate to deal in private.
He bought a unit in london That indeed had a manufacturing issue, he contacted me and i replied Soon And ex changed the unit of course asap, very un fortunately the unit i sent had the same issue due to it was from That small batch.. He contacted me again saying he wanted to exchange it for a es300.
Now this is were Im pretty shocked/ it did answer( he can say That Before this email i was pretty quick in replies)
But dont know why he didmt get my email and i Didnt seem to get another email from him( just saw the one he sent when he got back from from phillipinnes last Night)
of course it was my fault i didmt follow up( i usually do), but as I explained in public in another thread, the last period at the workshop we were so dedicated to Our new project working 6-7 days a week at least 12-13 hours Per Day , That i could have not have been as quick with replies has usual! I said Im public a few days Before That i appolagize if i hadnt paíd the Attention i usually do to anybody And please let me know if this was the case..
This is definately not my style!
I told sugarskull That on monday i cam express the es300 he wants and refund him the difference, or i can do it in person in brighton as i Will be attending That show in his country in a few weeks ( i am actually present at dozens of shows in Europe Per. Year)
i can Only appolagize again , and of course i Will take care if this issue.
i gave you my personal number if you need to call.
Yours , Roman