well last week the vice broke on one of my ego v2 so i got in touch with bez he asked for proof of purchase i explained i had got the said one in trade although i have bought one from his suppliers i offered to pay the cost of the repair and he has just ignored me after the first email he sent so please beware that he's not honouring the warranty if you got one in trade (( just plain rude not to reply i like his machines customer service is shite i will never buy anything or recommend his machines to anyone again must have got at least 4 artists that i know of to get one....So the one thats broke i took apart to see whats inside haha i will be posting pictures up of it sometime next week if i have still not heard from him