ok, so i got a neotat standard stroke about a month ago, used it maybe 3-4 times. i ordered an rca backplate and long stroke motor 3 weeks ago. i inquired a week later and was told my order was not received but they got a payment so i told them what i needed/ordered. then i email again since i had neither heard nor received anything yet. they said they didnt know my address and needed to know what my frame looked like to make sure the parts would fit. now its been 3 weeks and i receive an rca backplate and nothing else, which i paid $ 90 for. now i emailed them back that im sending the machine and backplate back for a refund as im disgusted with the whole deal and they let me know i can only get a refund for the part i got and the part i paid for but didnt receive.
so i have to say that the whole experience was HORRIBLE and lengthy and ive spent over 365$ on something i will not use more than the 4 times i tried it (due to standard stroke), not to mention im so soured that i wont even try to make the machine work out....
it shouldnt take 3 weeks and over 5 emails to still get it WRONG !!!
last email i got was for me to send the machine back and have them change the parts but i dont think im gonna spend more money and wait time after the series of mess-ups thus far...im over it, with a loss.