neotat problems sorted thanks to Ray

[jdoubled]

ok, so i got a neotat standard stroke about a month ago, used it maybe 3-4 times. i ordered an rca backplate and long stroke motor 3 weeks ago. i inquired a week later and was told my order was not received but they got a payment so i told them what i needed/ordered. then i email again since i had neither heard nor received anything yet. they said they didnt know my address and needed to know what my frame looked like to make sure the parts would fit. now its been 3 weeks and i receive an rca backplate and nothing else, which i paid $ 90 for. now i emailed them back that im sending the machine and backplate back for a refund as im disgusted with the whole deal and they let me know i can only get a refund for the part i got and the part i paid for but didnt receive.
so i have to say that the whole experience was HORRIBLE and lengthy and ive spent over 365$ on something i will not use more than the 4 times i tried it (due to standard stroke), not to mention im so soured that i wont even try to make the machine work out....
it shouldnt take 3 weeks and over 5 emails to still get it WRONG !!!
last email i got was for me to send the machine back and have them change the parts but i dont think im gonna spend more money and wait time after the series of mess-ups thus far...im over it, with a loss.

[Zapp]

Sorry this sounds not be a problem if its inside the u.s.a and i think it is !

[jdoubled]

the problem is that if i hadnt emailed back a week later i wouldnt have ever received anything, i was forgotten about. then had i not emailed again another week later i would have received nothing cos they "didnt know where to send it" somehow, yet didnt email me to ask about it. then sent me half of what i paid for...good thing i dont operate like that as a tattooist ! you wanted a what ? heh

[Zapp]

If you order from Ray directly i am sure he had to say something too and solve the problem asap !

[jdoubled]

well ive been excited to get the parts i ordered for 3 weeks now, thinking id really like the machine if it had a longer stroke. then i open the box that took entirely too long to receive and that part isnt even in there and the rca backplate i did receive is irrelevent considering i just wanna throw it all in the trash now. im out money/part i ordered and cant even entertain using it anyhow, just angry about the whole experience...trying to inform people so they have an idea of what could potentially happen. mistakes happen, but there were mistakes every step of the way, only to end up where i started 3 weeks ago...minus 90-ish more dollars. if i continually made mistakes with the same customer i certainly wouldnt expect them to come back or be excited about their experience

[jdoubled]

ok, i was just issued a refund for the parts and im done with it. just gonna put the machine away somewhere and call it a loss but they did take care of the refund which i do appreciate. wish it wouldnt have gone down like that cos i was excited about it for a few weeks there

[Alie K]

ok, i was just issued a refund for the parts and im done with it. just gonna put the machine away somewhere and call it a loss but they did take care of the refund which i do appreciate. wish it wouldnt have gone down like that cos i was excited about it for a few weeks there

Good to hear that everything got worked out.

One thing to consider - don't go calling your 'useless' machine a loss. There's a classified section on the forum. Neotats are one machine that gets snapped up in a hurry. Take a picture of it and post it. You may get a good trade on it, or be able to sell it. We don't charge any fees like ebay does.

[The Limey]

Alie beat me to it, post the machine up here for a trade or whatever... someone will snap it up I'm sure.

However, if it were me that had ordered the parts and then got a reply to my email saying they had no trace of it, I'd have picked up the phone and made sure they had all the details and sorted it out that way... food for thought imho

[rjdadio]

Well, I'm sorry to hear this. It is a communication breakdown, and I admitt it was on our end. We are running behind on orders, and this is one of those that fell apart and then my shipping girl made a mistake too and sent the wrong thing......and I'l bet that someone got the motor that Jeff ordered.....Score for someone and a sour taste for another.

After the last conversation, we refunded him for the misorder. Our offer to modify it still stands and I hope he will send it back like he said he would, but we have to know if it can be modified.
As many of you know, I am always working to make the machines better and the 3.5mm crankwheel may not just drop in and run.....it may be too large in diameter. I changed out the crankwheel diameter sometime back, and earlier frames didn't have the clearance inside to accept the longer stroke. Now all the frames are machined to accept a much longer stroke incase some day I offer that.

So I hope he sends the machine back so I, myself, can change it out.

-Ray

[rjdadio]

This just fits with the way things have gone around here.

I ordered a new screw compressor made in good old USA, well it took a couple of months to get built for me. So I get the call that it is shipping.....Yah- Hoo! A week goes by and I'm wondering where it is, so I track it with the number they gave me only to find that it was shipped to Miami Florida and not Miami Arizona where I'm at. Then it goes back to the terminal in FL and gets lost! OK, found and now it gets directed my way..... it shows up last Friday....finally! Then we move it into the shop and unwrap it only to find it's not the voltage I ordered.....bummer.

The same week I ordered 4 Kurt doublelock vises for a machining center I have coming and those get shipped to Ohio and not Arizona.....where they were supposed to go. So the company gets that fixed and they arrived. That one didn't make any sense to me....Cleveland? maybe if it was Miami Ohio.

Then today I get the message that the swiss automatic shop doesn't want to make my parts now! This after they gave me a quote and I accepted it 3+ months ago and then only to get the job bumped how many times and now to say nope. ARRRGG! So now I'm having to set up machines to make the crankwheels again myself....and we just put the last ones we had on motors today and there aren't anymore til I make some more.
So I will be staying here all night so we can have parts tommorow. And I talked with the swiss guy a couple of days ago....

Then back to the machining center......I check on it today because I'm expecting that to ship any day, and guess what?My luck..... It was going to go to Florida also! I can't believe this!!!.....glad I caught it before it made the trip across the country like my compressor......

And back to that compressor......they say, "oh it's ok it will run at that voltage." a 208v compressor on 245V....sure it will run....hot and pull more current! Ok I will test it out. So I go to hook it up and the outlet that should be a 3/4 NPT fitting is way too big...the nipple threads all the way in and doesn't seal! Finally yesterday I get a call back from the manufacture who says "we will send out a fitting that will seal." Why didn't they send the fitting with it or maybe have a fitting installed that was correct?

So I don't know what is in the air around here lately, but it can move down the road and effect someone else! I want a break!

Again, Jeff send that critter back so I can fix it up for you......sorry to share some of my air.