Yeach, he is great with customer service, and no doubt will sort you out. I've found the main issue with mine is the fact I can't tighten it enough with the round wingnut. I've swapped it out with a butterfly nut and now it grips any tube great, no movement at all. I may even spray it purple to match the machine. Really really helps anyone with this problem. 20p from a local hard store.
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