so i found out that cheyenne sent out machines with the wrong adapter cords--- if it says "for use only with cheyenne hawk machine" its the wrong cord-- they sent me a new cord adapter that says " for use only with cheyenne pen machine " and now my pen starts "with my critical tattoo supply that has kick start enabled, at minimal volts maybe 3 to 4 volts!! with cheyenne or tech carts... awesome all fixed