So, I emailed Simon about replacing the motor and it's been two weeks and several emails of vague answers.
He told me they could replace the motor for 100pounds. But didn't and still hasn't told me where to send the machine or the money.
So far, I'm pretty disappointed with their communication and service dept. Maybe I'm spoiled after dealing with Dan Kubin, Swashdrive, FKI and Neotat. Because whenever I've had a question or problem with any of their machines, they've been prompt, professional and have stood behind their products.
Still hopeful they'll come through. But pretty aggravated right now.