I had problems with my pedal - send it to them - got one back that was pretty much brand new, for the cost of shipping. Critical really knows how to do it right. They want to keep their clients.

My 3 or 4 year old C2xg2 has an issue, its nothing major - they gave me MANY reasonable options for replacement/repair, for the cost of a new one (I wanted the 2 clipcord model) they are sending me a new one - plus totally refurbishing my current one at no extra charge, just have to send it back to them.