Hi Cthulhu73,

Feel free to call us at the office here and ask for our machine expert Erica and we will take care of you if you have trouble reaching Franco over at Bishop. Please note, the "TATSoul" lasered Bishops are the same exact Bishops as the other Bishops. Thank you for being a loyal customer of ours and even though we do not manufacture these machines, we will do whatever we can to keep you happy. Thanks.

-Billy