That's the exact reason I deal with Cary now. Traded my Neuma for a Rapier II on here, and fell in love with the machine, so I got in contact with Cary about ordering another one and it was like a breath of fresh air, dude got back to me very quickly, gave me his cell number, we chatted for a while, and got everything lined up. After dealing with Neuma, customer service is one of my biggest considerations when choosing builders.
Bookmarks