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  1. #1
    Machine Builder I build Tattoo Machines fkirons's Avatar
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    I cant wait for my custom one but I have patience
    For Customer service please contact Kayleigh
    Email under "Contact Us" at fkirons.com


  2. #2
    Member Dan-tattoo's Avatar
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    Greet.

    Sound's Amazing. I cant wait to see those liner...Franco you really do an amazing work with the 1st bishop.

  3. #3
    Machine Builder I build Tattoo Machines FRANCO VESCOVI's Avatar
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    Quote Originally Posted by fkirons View Post
    I cant wait for my custom one but I have patience
    im ready hit me on facebook and lets talk about what color and all the jazz.. I love to trade with other builders!!

  4. #4
    Knows Whats Up! spoonertattoos's Avatar
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    Quote Originally Posted by FRANCO VESCOVI View Post
    im ready hit me on facebook and lets talk about what color and all the jazz.. I love to trade with other builders!!
    Franco, Clearly people love your machines. I used one and Immediately put in an order. But it should really bother you that number one word on the street after how good they are is how long it takes to get one, coupled with how poor the customer service from your team.

    It's bothersome your post stating "I'm ready" while people such as myself have been waiting almost a month for our machines. Todd told my buddy he's got people 6 weeks waiting before he gets to mine. Your website says, 10 days. I've got the run around enough times to give up and just wait. My coworkers have been put off so many times that they have just decided to purchase machines from other companies.

    I don't wanna get on your shit list here but all this could be solved if the site just said "not available " with an option to be on the mailing list.

    Personally I would probably just take my money back and invest in another swash or WHI.

    Anyone else here dealing with this kind of thing?

  5. #5
    Machine Builder I build Tattoo Machines FRANCO VESCOVI's Avatar
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    Quote Originally Posted by spoonertattoos View Post
    It's bothersome your post stating "I'm ready" while people such as myself have been waiting almost a month for our machines.
    Did not mean to make you think that I would send FkIrons one immediatly as I wouldnt be able to do so. I think all your complaints are perfectly valid and I cant argue with you. We have been getting more orders than we can take due to the rotary popularity but lets not forget that I have been part of the reason why they are popular. I have been pushing rotaries for over 13 years in seminars, blogs and convention circuits. I have convinced people like nikko, Roman and chuey quintanar as well as hundreds of others to give this a try and anyone that knows me would agree. Shit I remember over 10 years ago people laughing at my rotary machines thinking they were a joke and that they had the wisdom I was lacking, but I knew that rotary machines were the truth!! So dont kill me just yet. Please also understand that everyone who orders a machine does in fact get one and at the most its been 6 weeks or so wait but any builder will agree with me that its alot more work than one will ever know and sometimes there are many unhexpected delays.. I guess no one remembers how it was back in the day when you ordered something from sears and had to wait 8 weeks or more.. I guess everyone wants their shit asap nowadays no questions asked..Its a shame to hear people bash on customer service while others praise it..Reason is that we cannot humanly respond to everyone in a timely manner at the moment but we work 60 hours a week to try and take care of the 50 daily emails and 45 other messages from social networks as well as customer inquiries from orders.. Nevertheless I hear your complaint and respect your words. As of this coming week we will not be taking any new orders until we catch up..Its strange to think that some people think builders do this on purpose..I have heard of builders selling machines and never sending them, but I assure all my customers that my pride and dignity wouldnt ever do that. Everyone that orders gets what they ordered..and is it really to the death to have to wait a few more weeks? Am I wrong in saying this?

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  7. #6
    Machine Builder I build Tattoo Machines FRANCO VESCOVI's Avatar
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    Quote Originally Posted by Zophod12 View Post
    I don't think you read what he wrote. We understand your great and some all seeing rotary profit. But you website sucks!!
    I think I clearly read what he wrote and I clearly responded logically. We have communicated and we are in good standings as he now knows my intent. It sounds like your a hater more than someone that is looking to help out a situation. My website at the moment does suck! And I want it to stay like that. My website that I am done with doesn't suck. Not one bit. But I can't launch it until I have enuff product to sell so at the moment it isn't ready to launch And as for the 10 day note on my blog? It will be changed on Monday. It's none of your business why it's taking alot longer to fulfill orders and not that I'd even respond to someone like you but for the sake of informing anyone whom may read this thread I will go out on a limb to explain myself correctly. Ill say that we use a Japanese motor and we have been told our new motors have a huge delay from the earthquake in Japan. So we have hit an obstacle. As for our customer service? We have received hundreds of emails thanking us for our great service but once again we cannot please everyone. There's no company out there that can please everyone all the time but we certainly do our best and I personally have talked to hundreds of people to help them understand rotary machines as well as me emailing folks that need help or questions answered. I try hard to make everyone happy but I also realize it isnt humanly possible just so u know!! And a secretary? Are you wearing my shoes? This isn't Lexus. I prefer to stay as close as I can to each email and answer them accordingly. I can't hire someone to answer something that only I may know!!! I have 3 full time Helpers but I still prefer to be closely a part of every action. I think people just need to be more patient and have understanding( or maybe I need to step it up and be more informing! I'm always ready to hear positive critiques). And rumors of videos and instructions? Yes. Your right pal. I did say that and I have that as a feature on my website when launched. Everything in due time and things take time to perfect!!! Unless your some super human?? Are u? Do u get back to all of your customers and emails on time? Do u get all of your custom drawings done on time? Are you able to tattoo everyone on schedule ? I doubt it. I haven't met one artist yet that can be perfect. Hmm. Maybe your just in a bashing mood? This forum doesn't need people like you. To respond to your last silly remark about my 5 minutes of whatever u said and my attitude? It's not an attitude. It's a reply to a concern of someone that wasn't entirely informed but now he is and it's good. 5 minutes buddy? Really? I've been contributing almost 2 decades to the industry and I am always trying to advance the industry in any way that i can including knowledge. I take risks. Do u? Then again you just may be a perfect creation of God that we all strive to be. Maybe you can write a book to help us all be better people!! Maybe YOU Are the REAL "Most interesting man in the world"!!! I'll call dos equis beer tomorrow and let them know they have the wrong guy for their ad campaign!! I will not respond agIn on this thread ou of respect for administration.

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