Exactly most artists are scared to take apart and service there own machine i am not i simply asked about the balanacing procedure and tools to do it to see if there is any grain of truth to it . Thats all i wanted to know then you respond with sayings its magic . What does that sound like to you ?.... treat me with the respect i deserve and ill do the same , this is not my first neotat machine nor my first rotary. Im dissapointed with this entire situation ray i have been turned off ever purchasing from your company again and that is not something that happens often . And not because you wont send me a cam wheel but because of how this was dealt with and dont act like its completly my fault because that is not the case i just wanted answers without bullshit that is all i dont care if you tell me how you balance just dont call it magic and sound like a fucking scam and make me out to be an idiot i have talked to many artists on the subject all of wich said there is no balancing . All i asked for was proof and maybe id actually pay to have it done i hate being ripped off as im sure alot of you do and its HUGE in the tattoo industry