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Knows Whats Up!
The top cap needs to be unscrewed if you look closely it has on each side at the top a bit missing and you could try to do that with a adjustable spanner. You will lose your warranty by doing that. It will be better to send it to Cheyenne through your supplier and get them to sort it for you. I had a problem with the connection at the bottom and it only costed me the shipping to repair it (30£). Try that first, and of it doesn't work that try DIY.
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