FK, Kayleigh and Gaston have always taken great care of any issues I've had. They are human and do care unlike most companies. Client's hair got caught in my Edge's drive cam and they replaced the cam under warranty. Sent countless Halos in for small repairs over the past 3 years and they have always gone above and beyond the call of duty for me. I own 5 Halos and never had a single issue with a give knob. The Edge X's give is nothing short of perfection. Did you actually tattoo multiple large scale pieces with it and see how they heal? I have clients FLOCKING back to my studio saying they healed faster, better and insane time frames (3 days pealed) from their work I've done with the Edge X using full give.

I own an Edge X, a Direkt, 5 Halos and 5 or 6 FK coils still to this day. Cannot say that about any other tattoo machine company I own. So yes there are two sides to every story.