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Knows Whats Up!
I'm in the states. Had to have the motor replaced on my r12. It took around 3 months of vague emails and little to no contact to get my machine back.
Their service "contact" was a guy named Simon. You might try addressing your emails to him.
Due to my interaction with them, I doubt I'd buy another ego machine. Hopefully, you'll get lucky with getting yours fixed.
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