It was definitely not my intention to stir up any shit with this post. My main motivation was to warn people not to tinker with your shit when it breaks down if you plan on having the manufacturer repair it. After the clerical error and my machine were fixed, my machine was sent back to me via NEXT DAY USPS along with some extra swag to soften the blow. My machine runs great and I'm a satisfied customer. Regardless of the hiccups we had, FKI handled my situation with grace and professionalism. That's paramount in a company in our industry. Thanks again to everyone involved.