Xion motor

[Bully Jey]

Kayleigh no longer works for FKI. I ordered a Xion about two months ago, and needed an extra motor bolt so I didn’t have to switch the cams so often. So I called Kayleigh. She answered and told me she no longer agreed eight he direction FKI was going and decided to move on.

[nivek]

Kayleigh no longer works for FKI. I ordered a Xion about two months ago, and needed an extra motor bolt so I didn’t have to switch the cams so often. So I called Kayleigh. She answered and told me she no longer agreed eight he direction FKI was going and decided to move on.

Well that's a shame, she was an angel to deal with. It also explains the lack of reply from direct email to her.

[brandonmull]

Hm, wonder what direction that is, seeing as all I have been using for 3 years are their machines, I hope it is still good direction.

[nivek]

Hm, wonder what direction that is, seeing as all I have been using for 3 years are their machines, I hope it is still good direction.

Well I can tell you their response rate and reply rate for their service is no where near as good. I have sent my info twice now, and I have yet to get a response of any sort, they have had my machine for 2 weeks. Three emails and nothing resembling a personal reply.

[brandonmull]

Wow. After using the Xion for about 15 months, I have had more people return for touchups on lifework in the last 2 months than i have the last 6 years, Might be time to use a different machine for lining.

[thesmokingmirror]

Wow. After using the Xion for about 15 months, I have had more people return for touchups on lifework in the last 2 months than i have the last 6 years, Might be time to use a different machine for lining.

I dont have that problem, with the 3.7 cam everything goes in and heals great

[nivek]

Update, they will "make an exception" and replace the motor under warranty, but they added the machine "showed signs of being dropped" like I would somehow forget dropping a machine...

Took longer than I expected, but they will honor it, that is the FK I used to know.

[hellraiser6662]

Update, they will "make an exception" and replace the motor under warranty, but they added the machine "showed signs of being dropped" like I would somehow forget dropping a machine...

Took longer than I expected, but they will honor it, that is the FK I used to know.

At least you got a reply, i didnt get anything but they just sent it back. But why you have to write a crap email to get them to do something is shite, not only that to then explain you have been supporting them for years to get anything sorted, perhaps someone from fki been looking on here to see what we have been saying about their now customer survices.

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[Typhus]

I stopped using FKirons after their “customer service” talked shit to me and called me an apprentice because I asked a technical question they couldn’t answer. Company grew too fast imo. With Kayleigh gone it’s a shit show.

[Typhus]

That and I sent my coil in and they charged me 75$ and sent it back exactly how I sent it. I don’t think they changed anything at all. Like the fucking contact screw was the sane one I had worn down, that was the biggest issue. I just wanted a quick fix and ended up tearing it apart and fixing it myself. Pretty disappointing from 5 years ago.