neotat problems sorted thanks to Ray

[merky]

ray come back to humboldt for some r and r some fishing hunting, hiking, mind melting numbness .

[rjdadio]

Boy, I need something.....I'm gray enough as it is!

I had planned on a 10 day backpacking trip on the Pacific Crest Trail this summer late July, but at this rate I may have to cancel. I paid for the plane trip to Seattle and my share of the trip.....i will probably give my place away. There is a friend of mine who just lost his job who wanted to go but could not get time off.....now he is unemployed.....so I may give him my spot.

[merky]

your a good man ray , that makes a great machine that helps people feed there kids and pay there bills. after all the stuff in your life gets fixed,there will be a another set of problems, so take the time to enjoy life.

[darkink]

You should have been around for the 9 month neuma hybrid wait. With no as in no info from them….And paid up front… and they were junk.


Ironically I just ordered a back plate rca and motor this week..lol and a new neo



Ray I have tried all neumas ,stealths, arion cains, paco rollins, stigmas, swiss rotarys... and so far the neo tat I have with a half screwed motor is my favorite…

i should add looks like the motor was wet. not rays fault....i got it used. and i have a long stroke(i was going to trade but thought i try it as a liner and just order a new mid) i use as a liner ....but the mid stroke is best for me

[2eckies]

Ray is a good man, a busy as hell man, and neotats are killer machines, this was just a lil slip in a growing company, shit happens, the title of this thread bugs me

[The Limey]

Ray is a good man, a busy as hell man, and neotats are killer machines, this was just a lil slip in a growing company, shit happens, the title of this thread bugs me

It shouldn't now

[RyanDearringer]

I too have been religiously using the neo tats for a while. I accidentally let one hit the floor and bent the shaft on the motor, only to spend over a month now trying to get a replacement motor. Every time I call, I get a different reason why they are back ordered and it will be another week or so... then another... then another. I love the machines, they are a great product, but not worth having if the backend support isn't there. What really irks me is that they are willing to sell me a new machine all together, but can't come off a motor, essentially telling me that New clients are more important than standing clients, or even that they have more concern with making a buck than taking care of the people that have gotten them where they are. pull a motor out of one in stock and sell me it... whats so hard about that. I have no desire to buy another machine if you won't help me maintain what I already have. Get it together people.

[Administrator]

NeoTat uses Maubuchi motors, anything from Maubuchi is on back order and has been for some time due to the earthquake and tsunami in japan. I am sure Ray will pop on here soon and give you a more strait answer and solution soon.

[rjdadio]

The motor thing is making me ill.....I have a large order for motors with Mabuchi now for some months now. When I tried contacting them around the time of the tsunami to check on my order, I could not get hold of anyone at Mabuchi.....all emails bounced and all phone calls could not go thru. There used to be a sales contact in California with the company but they did away with that office with the current down turn in the econony, is all I can amagin.

When I placed the original motor order I was told it would be a minimum of 19 weeks for delivery because the motor I use is a special build and not a stock item. At last comunication I was told the motors would be ready on June 17th, and by ocean shipment that would be the middle of July before we would have them .....so with that, I asked to have 500 of them shipped by AIR EXPRESS so I would get them in a couple of days after the finish date. I don't care what the cost is to ship!! I just want them to get here for my customers.

I am very sorry for the delays, but there is nothing more I can do. I even ordered 250 motors from Kysan motors giving them my specs to help with the delay, but these turned out not to meet my specs and I will not use them.

SO,
We were holding motors for the orders we have now.... and as of this time we have enough in stock to fill about 1/2 of the pending orders.....so next week we will be completely out of motors.

When things change I will let you know.

[rjdadio]

What I could do for Ryan is.... I can offer removing a motor from one of my old demo machines to give him to get going for now, and I would just send it free of charge.