Spektra Halo power bogging

[fkirons]

Ok. So I bought my second Halo on Labor day as i was taking advantage of the special FK was having. Received my machine (4.0) and used it for the first time last week. The vise is not tightening! I am using the red tatsoul wrath tubes. I can tighten as much as possible and the tube can still be twisted. I've tried switching the vise around and still no go, it keeps twisting. Any advice or anyone else have this problem? I'm hoping i can just have a new vice/screw setup sent. Thanks in advance!

Hey man did you get this sorted?. Most likely the screw on the knob is a little bit longer and it's poking the tube.
2 things you can do:
a) Get in touch with us and we will send you a new one
or
b) You can simply file it down until screws in in the guillotine without the screw coming throw the vice hole.

Regards:

[cagelavey]

sorry to bother you gaston, I know youre busy. I ordered my machine on moday and I know you guys have a process you go thru before shipping out your machines and all, I was just wodering if anyone was in the office today? just because when I had called on Tuesday i was told that my tracking number should be in by Friday but I cant get anyone to pick up at the office. just seeing if maybe you guys are closed for some reaso0n today? thanks again, sorry to bother you, have a good day.

[cagelavey]

sorry for posting this here, I thought I was sending a pm, im frazzled, lol. anyway you can pm me, my bad

[bigbadripple]

PM sent. Thanks Gaston and Kayleigh.

[bigbadripple]

Taken care of by the awesome folks at FK. Loving my Halos!

[fkirons]

sorry to bother you gaston, I know youre busy. I ordered my machine on moday and I know you guys have a process you go thru before shipping out your machines and all, I was just wodering if anyone was in the office today? just because when I had called on Tuesday i was told that my tracking number should be in by Friday but I cant get anyone to pick up at the office. just seeing if maybe you guys are closed for some reaso0n today? thanks again, sorry to bother you, have a good day.

Regarding orders in our online store or customer service please refer to our customer service number or email. You will get much more accomplished (and a faster response) than posting on this forum.

Especially during work hours which is when our eyes and ears are focus on our business platform.

It's also a way to avoid pissing off admins or other forum members.

Thanks.






Gaston
FK Irons - Spektra Rotary
www.fkirons.com

[cagelavey]

no problem

[fkirons]

no problem

And we love you Cage. Just generally speaking, just trying to offer immediate answers the best way possible.


Gaston
FK Irons - Spektra Rotary
www.fkirons.com

[cagelavey]

i pm'd you gaston

[cagelavey]

originally posted by "Gaston" Regarding orders in our online store or customer service please refer to our customer service number or email. You will get much more accomplished (and a faster response) than posting on this forum.

Especially during work hours which is when our eyes and ears are focus on our business platform.

It's also a way to avoid pissing off admins or other forum members.

Thanks.

i know you guys do, lol. on that particular day i did call during business hours, i just didn't know you were in London at the time, lol. no worries though, thanks for everything